Question 1

Is Heidi worth it?

Accepted Answer

If you’re looking to save time on documentation and streamline your clinical workflows, Heidi could be a great investment. Customers around the world report increased satisfaction, reduced stress, and better work-life balance after adopting Heidi. We’re a team of clinicians genuinely trying to change clinicians’ lives. With a strong commitment to data security and patient safety, Heidi helps you stay aligned with industry standards. Currently supporting over 2.4 million consultations every week, Heidi quietly works in the background so you can focus more on patients and less on paperwork. Whether you’re a solo clinician or part of a large healthcare system, Heidi is here to free up time, increase billable hours, and support better patient care.

Question 2

Can I cancel my Heidi subscription at any time?

Accepted Answer

Yes. You can cancel your Heidi subscription at any time. If you cancel, you’ll retain access to the features of your current plan until the end of the current billing cycle. If you’re on an annual plan, you won’t be charged for the following year after cancellation. For help with cancellations or billing, you can reach out to our support team.

Question 3

Can I switch between Heidi pricing plans?

Accepted Answer

Yes. You can switch between Heidi plans through your account settings. If you’re moving from Free to a paid plan (like Evidence Plus or Clinician), log in to your Heidi account, go to the Account section, and follow the prompts to upgrade. If you want to change billing cadence (for example, monthly to annual) you can do that in your billing settings. If you’re on a team plan and need help moving to a different tier, see our subscription change guide or contact support.

Question 4

How do I know if Heidi Enterprise is right for me?

Accepted Answer

Enterprise is designed for healthcare organizations with complex requirements beyond standard team workflows. It’s a strong fit if you need capabilities like single sign-on (SSO), enterprise governance, dedicated customer success, service commitments, and options for custom terms or hosting. If you’re unsure, contact our sales team to discuss what’s needed.

Question 5

When should I upgrade to the Practice plan?

Accepted Answer

Consider Practice if you need consistency across documentation and clinical standards for a team, plus structured rollout support. Practice is ideal for teams who need features like team templates, secure document and session sharing, guided onboarding, centralized team management, and priority support. If your team needs help setting up templates or roles, you can also refer to managing templates in your team and user roles.

Question 6

What is the main difference between Free and Clinician?

Accepted Answer

Free is designed to help you get started with the essentials: unlimited AI documentation, unlimited clinical evidence with citations, and global healthcare-grade security. Clinician adds more advanced capabilities for day-to-day clinical work, including advanced templates and personalization, plus patient-context–aware answers and evidence integrated into patient visits with live suggestions. It’s the best fit if you want deeper customization and more “in-the-workflow” support while you document.

Question 7

Why is there a free version of Heidi forever?

Accepted Answer

Heidi offers a free plan to ensure accessibility for healthcare professionals. It gives clinicians time to experience the value of Heidi in real workflows, and helps us learn from feedback so we can keep improving. Ultimately, the free plan supports broader access to time-saving tools, while giving clinicians a clear path to upgrade when they need more advanced features.

The inside scoop on Heidi

Compare our plans

Free

Evidence Plus

Clinician

Scribe

Evidence

Platform

Compare our plans

Free

Scribe

Evidence

Platform

The inside scoop on Heidi

Compare our plans

Free

Evidence Plus

Clinician

Scribe

Evidence

Platform

Compare our plans

Free

Scribe

Evidence

Platform

Questions & answers

Is Heidi worth it?

Can I cancel my Heidi subscription at any time?

Can I switch between Heidi pricing plans?

How do I know if Heidi Enterprise is right for me?

When should I upgrade to the Practice plan?

What is the main difference between Free and Clinician?

Why is there a free version of Heidi forever?