Heidi Health

Resolve connectivity issues caused by firewalls, troubleshoot login errors, or find the correct domains to whitelist for Heidi usage.

⚠️Log-in Issue & IT firewall

This article explores using Heidi's Context feature to provide the patients past history on their current visit.

Adding patients past visits to current session

Troubleshooting for when you have 2 (or many) patient visits mixed up in one session

How to Separate Merged Patient Sessions in Heidi

Troubleshoot issues that arise when Heidi can not gain access to your microphone, only relevant for windows users.

Resolving Microphone and Audio Conflicts for Heidi on Windows

Help with antivirus blocking the download of the desktop

Troubleshooting Norton Blocking the Heidi Download

Enable microphone permissions, select the right input, confirm your mic is active, and improve sound quality across all devices and browsers

🎙️Troubleshooting Microphone and Audio Issues in Heidi

Start here if your transcript looks incomplete, inaccurate, or is missing entirely.

⚠️Troubleshooting Transcript Generation & Output Issues

Follow these steps to fix missing, incomplete, or inaccurate notes from your session.

⚠️Troubleshooting Note Output Issues

Alex Stewart

Heidi Support

Gabrielle Harrison

Troubleshooting

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