Something not quite right with your notes?
This guide will help you fix issues like missing sections, details, or notes not following your intended structure
Step 1: Check the Transcript First
✅ Quick tip: The transcript powers the note. If the transcript isn’t accurate, your note output won’t be either—so always start by checking the transcript.
Make sure the Transcript Tab is accurate.
If the transcript is incorrect or incomplete, follow the steps in our Transcript Troubleshooting Guide to fix the issue.
If the transcript looks good, move on to the next step.
Step 2: Try the “Resume, Refresh, Regenerate” Method
This simple method resolves most transcript hiccups:
Resume recording for a few seconds
Stop the session to give the system a chance to recover missing data
Refresh the page if you’re using a browser
Regenerate the transcript
Click the three dots “...” at the top of the session
Select “Regenerate output”
Step 3: Dig Deeper (if issue persists)
1. Note Generation Delays
Often caused by a slow internet connection or temporary server load
Solution:
Check your connection
Refresh or repeat “Resume, Refresh, Regenerate”
Try again after a few minutes
Consider using the Desktop App for more stable performance
Download the Heidi Desktop app [here]
2. Note Cuts Off Unexpectedly
Likely due to a token limit (word count cap) on your selected Brain model.
Solution:
If using Right Brain, switch to Left Brain and regenerate
Already using Left Brain? Try splitting your template into two parts:
Create two separate templates—one containing the first half of your original instructions, and the other containing the second half.
Apply both templates to the same session to ensure full note coverage without hitting model limits.
3. Note Doesn’t Follow Template Instructions
This often means the instructions are too broad or ambiguous.
Solution:
Review and refine your template instructions:
Be clear, specific, and structured. Avoid leaving room for interpretation—setting clear guardrails will help Heidi generate more accurate and structured notes.
Avoid vague prompts like "summarise everything discussed"
☕️ Think of prompting AI like giving instructions to a barista at a busy café. If you just say “coffee,” you’ll probably get the most basic version they offer. But if you say, “I’d like a large oat milk latte with one shot of vanilla,” you’re much more likely to get exactly what you want.
Check out our Template Academy for examples and best practices in template creation!
4. Note Output Lacks Detail or Clarity
This might be related to your Brain or Voice settings.
Solution:
Adjust Brain Settings to increase or decrease the complexity of Heidi’s output
→ Learn more: 🧠 What is Brain?
Modify Voice Settings for more concise or detailed notes
→ Learn more: 🗣 What do the different Voice Styles mean?
📢 Quick Recap: Resume, Refresh, Regenerate
Before escalating to support, always try:
Resume recording for a few seconds, then stop the recording.
Refresh the page (if using the browser)
Regenerate the output
This simple flow resolves most issues and saves you time.
💬 Still Need Help?
We’re here for you! If issues continue after following these steps, reach out to us with:
A brief summary of what’s going wrong and what you’ve tried
Any error codes shown (if applicable)
Relevant screenshots of the issue
The Session ID:
In Web Browser: Copy the session URL
In Desktop/Mobile App: Tap the three dots “...” and select “Copy Session ID"
