At Heidi Health, we aim to ensure seamless connectivity for our users. If you encounter any issues related to our backend services, here’s how to address them:
Backend Hosting Information
Our backend services are hosted on a subdomain of https://heidihealth.com. For instance, if your selected region is Australia, the backend domain will be:
👉 https://au.api.heidihealth.com
Additionally, you will need to whitelist:
👉 https://heidi.kinde.com
Resolving the "Error Fetching User Data"
If you encounter an "Error Fetching User Data," the issue might be caused by your firewall blocking access to our backend services. To resolve this:
Contact your IT team or firewall administrator.
Request to whitelist all traffic to and from:
https://heidihealth.comand all its subdomains.https://heidi.kinde.com
This should restore connectivity.
Troubleshooting Login Issues
"No URL Found" Error or Trouble Logging in with Email
This error may occur if you're attempting to log in via the incorrect URL. To resolve:
Use the following link to access the correct login page:
👉 https://scribe.heidihealth.comClick Sign In and proceed with your login details.
If the issue persists, our team is here to help! Contact us at:
👉 support@heidihealth.com.au or via the Help button in app.