A Doctor's Journey: Combining Care with Technology

Dr. Gihan de Mel, a Melbourne-based General Practitioner, has been using Heidi since its early days. His medical career began at a regional hospital in Ballarat, Victoria, where he discovered his true calling. "Training in a tight-knit community gave me the chance to experience life differently," says Dr. Gihan. "It meant delivering a huge variety of care while building deep relationships with patients, their families, and colleagues. That's when I knew general practice was right for me."

Today, Dr. Gihan works across three different settings: urban Melbourne, suburban Melbourne, and a residential nursing home. In each of these places, he's noticed something consistent - people simply want genuine care, understanding, and support.

Heidi helps Dr. Gihan throughout his day, making it easier to connect with patients and share important information with colleagues. The software has become a natural part of his practice, helping him focus on what matters most - caring for his patients.

As someone who enjoys technology, Dr. Gihan's office reflects his interest in modern tools. His desk setup, with its dual monitors and carefully chosen equipment, often interests his younger patients. "My favourite moments are when young patients come into my practice and get excited about my technology setup," he shares. "It's wonderful to show them how technology can help us take better care of people."

For Dr. Gihan, Heidi is simply part of his daily routine now, helping him provide thoughtful care while keeping track of his work across all three practices. It helps him do what he's always aimed to do - look after his patients well.