Accessibility Statement

This accessibility statement applies to the entirety of the website domain and its content managed by Heidi Health, intending to ensure that all its features and information are accessible to everyone, including individuals with accessibility needs. This statement aligns with the principles outlined in the Web Content Accessibility Guidelines (WCAG) 2.1 AA standard, reflecting our commitment to creating a universally accessible digital environment.

We aim to make our website and digital products as accessible as possible for every user.

Our efforts towards this goal mean that you should be able to:

• Read all content as it passes WCAG AA colour contrast standards.
• Zoom to increase text size for users with vision impairments.
• Navigate through most of the website using keyboard shortcuts or speech recognition software.
• Use screen readers to listen to the site content, ensuring compatibility with the latest versions of JAWS, NVDA, and VoiceOver.
• Find website text written in a simple, easy-to-understand manner.

For assistance in making your device more accessible, AbilityNet provides helpful advice tailored to individuals with disabilities.

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Contact information

If you encounter any accessibility barriers or feel that we are not meeting accessibility requirements, please let us know by:

• Emailing hello@heidihealth.com.au or contacting us via Intercom (located in the bottom right corner)

Should you require information on this website in an alternative format (accessible PDF, large print or audio recording), contact us using the details above.

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Enforcement procedure

The Equality and Human Rights Commission (EHRC) enforces the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018. If you are dissatisfied with our response to your accessibility concern, you may contact the Equality Advisory and Support Service (EASS) for further guidance.

Technical Information About This Website’s Accessibility

Heidi is fully compliant with the [Web Content Accessibility Guidelines version 2.1 AA standard or Web Content Accessibility Guidelines version 2.2 AA standard].

Improving Accessibility

Accessibility is considered during the design and development of every feature we add to Heidi. We internally test for accessibility, and complete usability testing with real users before releasing any feature to ensure that we meet the needs of our users. We are constantly improving our product to ensure optimal usability for all users.

Preparation of This Accessibility Statement

This statement was prepared on 08/04/24. The website was last tested on [date of last test] against the WCAG 2.1 AA standards by our design and development teams. This testing process focused on automated testing of the most viewed pages, supplemented by a thorough audit to ensure adherence to the WCAG 2.1 AA standard.

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