Ticking all your compliance and safety boxes
We understand the privilege of handling sensitive personal information and we take it seriously. Supported by our world-class compliance team, we're at the forefront of data safety for AI scribes globally, ensuring your data remains secure.
Whatever your specialty, we’ve made Heidi both safe and joyful to use. Here’s how.
We know every clinician has their own style and vision of the perfect note, and that's why our incredible Medical Knowledge team—skilled clinicians turned prompt engineers—create hundreds of templates based on your feedback. Need any tweaks? It's simple: just jump into your template, tell Heidi exactly what you want and where you want it, and she'll remember your changes—you're in charge.
– GP Compliance Partner
There are many ways to ask for consent, and we trust that you choose the one that works for you and your patients. To keep it top of mind, you can ask Heidi to remind you at the beginning of your session - just head to your settings.
Once your notes are generated, take time to review and add any more detail or context before transferring them to your Electronic Health Record (EHR) system.
To protect the confidentiality of your patients’ consults, please avoid sharing your account access. We've made our templates easy to share through our template library, and anyone can try Heidi for free. Curious about giving Heidi a go? Simply create a free account.
Have any more questions?
Heidi only stores transcripts and notes, and that's it, for as long as you need them. As you speak, Heidi transcribes your words. No audio recordings are ever saved, ensuring there's no hidden playback.
Heidi captures your conversation in real time.
Heidi converts your words into text—accurate, structured, and ready for review.
As soon as Heidi transcribes, the audio disappears—poof!
Heidi automatically removes identifiable details from your transcript and notes.
From the transcript, Heidi generates structured notes, referral letters, and care plans.
Need to refine or add details? Upload or type in extra context to make your notes more precise.
Once you've reviewed and transferred your notes to the EMR, you can delete everything - no record kept.
Short answer, no. Before Heidi processes your session, we strip all data of personal identifiers (think ‘Jane Doe’ instead of the patient’s name), so it can’t be traced back. Your patient’s data remains protected and Heidi does not and will not contact your patients for any purposes.