Can Heidi access my patient’s information?

Short answer, no. Before Heidi processes your session, we strip all data of personal identifiers (think ‘Jane Doe’ instead of the patient’s name), so it can’t be traced back. Your patient’s data remains protected and Heidi does not and will not contact your patients for any purposes.

Are audio recordings saved?

No, Heidi does not store any audio. As you speak, Heidi types, and the audio immediately goes *poof*. Even if you’re uploading an audio file that was recorded offline, the audio is only stored on your device, and Heidi doesn’t retain any of it once it’s been transcribed.

Where are Heidi’s servers storing my data?

Locally. Heidi’s “brain” (aka servers) stays strictly in the region you’re based in, keeping everything in line with data localisation requirements under regulations like GDPR.

How does Heidi mitigate data breaches?

Step 1: Prevention. Heidi implements the best in class infrastructure - think ISO27001, SOC2 and Cyber Essential compliant, while also being penetration tested every year. The architecture of our data storage also ensures that your protected health information (PHI) is de-identified and processed separately to the rest of the transcript. The reality is though, we have to be prepared for anything, and so all of our users, free or paid, are insured and receive the highest standard of compliance.

How do you tackle ‘hallucinations’?

First, you might be wondering what AI scribe hallucinations are? Well, AI sometimes generates content that might be nonsensical or incorrect - think hearing things that weren’t said. And while we’re striving to improve the technology to avoid this from happening, here are some other ways to tackle these: Our experienced Medical Knowledge team regularly reviews our models, templates and checks the outputs for accuracy. Your feedback and input is invaluable. We encourage you to review all notes before transferring them to your EHR system.

Can my Heidi medical notes be subpoenaed?

If your notes are stored in Heidi at the time they have been subpoenaed, we are legally required to comply and may need to provide access upon request - the short answer being yes. If you have, however, deleted your notes, they are permanently wiped out from our systems, and we are unable to retrieve them.

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What does safety mean to us?

Heidi was built

by clinicians for clinicians

We understand the privilege of handling sensitive personal information and we take it seriously. Supported by our world-class compliance team, we're at the forefront of data safety for AI scribes globally, ensuring your data remains secure.
‍Whatever your specialty, we’ve made Heidi both safe and joyful to use. Here’s how.

Your data is yours

But how do you make it sound like me?

Heidi doesn’t use any

of your data to train our AI

We know every clinician has their own style and vision of the perfect note, and that's why our incredible Medical Knowledge team—skilled clinicians turned prompt engineers—create hundreds of templates based on your feedback.
Need any tweaks? It's simple: just jump into your template, tell Heidi exactly what you want and where you want it, and she'll remember your changes—you're in charge.